Shipping and Return Policy

Unlike most products, the cost of shipping artwork and delivery lead time vary significantly depending on the distance it is being shipped, the specifics of the artwork itself, and the level of shipping service offered.

To provide the best possible experience for you, we ship orders within 7 business days of your order confirmation. You will receive a tracking number as soon as it is available. 

For orders shipping internationally, orders are Delivered Duties Unpaid (DDU). We do not charge you for import duties and applicable taxes; instead, your shipping carrier will forward the invoice for those charges to you separately. 

If you are not pleased with the physical artwork you purchased, you may initiate a return within 2 business days of delivery. We cannot accommodate any requests to return an artwork or any reports of issues with an artwork sent to us by the customer later than 2 business days after the work has been delivered. Regarding our return policy for orders from Turkey, please refer to the Article 11 of the Distance Sales Contract.

To initiate a return, please email hello@zarastro.art.

Once you request the return, we will be in touch within 1 business day to start the process of getting a return shipping quote for you. Art must be handled with care, so return shipping of artwork may only be arranged by us to ensure safe transport. Return shipping fees may differ from the fees initially paid to ship the work to the customer.

Upon receiving the quote for return shipping, you will have the opportunity to decide whether you would like to proceed with the return process. If you decide to proceed, you must respond to Customer Service within 2 business days, and the cost of insured return shipping and a 20% restocking fee will be deducted from the total amount returned to your original payment method. 

Please note the cost of shipping the artwork to you is non-refundable. Import duties and value added taxes (VAT) cannot be recovered if you return an artwork.

A work must be received in the same condition in which it was sent to you. The value of any damages assessed when the work is delivered back will also be deducted from the total amount refunded, up to 100% if the work can no longer be sold.

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